When you report an issue to Axsy, please provide as much of the following information that is relevant to your issue to enable us to assist you further.


Axsy Mobile App Details

  • Mobile app version


Mobile Device Details

  • Mobile device OS version

  • Mobile device model (e.g., iPad 7th Gen)

Axsy Managed Packages

  • Field Service managed package version

  • Smart Forms managed package version


Salesforce Org Details

  • Is the issue a pre-production or production (live) issue?

  • For issues seen in production, Is the issue reproducible in your sandbox environment?


Frequency

  • Is this an intermittent issue / does the issue occur every time?

  • Does the issue affect a single user / a number of users / all users?


Description of the issue

  • Provide as much detail as you can to describe the issue, including steps to reproduce


For Axsy Mobile App issues

  • Screen-shots of error messages

  • Details of the Pending Changes queue

    • Is the Pending Changes queue empty?

    • Are there any error messages in the Pending Changes? Please take a screenshot of these.