When you report an issue to Axsy, please provide as much of the following information that is relevant to your issue to enable us to assist you further.
Axsy Mobile App Details
Mobile app version
Mobile Device Details
Mobile device OS version
Mobile device model (e.g., iPad 7th Gen)
Axsy Managed Packages
Field Service managed package version
Smart Forms managed package version
Salesforce Org Details
Is the issue a pre-production or production (live) issue?
For issues seen in production, Is the issue reproducible in your sandbox environment?
Is this an intermittent issue / does the issue occur every time?
Does the issue affect a single user / a number of users / all users?
Description of the issue
Provide as much detail as you can to describe the issue, including steps to reproduce
For Axsy Mobile App issues
Screen-shots of error messages
Details of the Pending Changes queue
Is the Pending Changes queue empty?
Are there any error messages in the Pending Changes? Please take a screenshot of these.